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Our website assistance call center hours are:
8am to 5pm Monday thru Friday
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Website Sales & Help Center: 1-866-WSGREGG
Having trouble? Call now, we can help you complete your purchase!
Monday - Friday 9am to 8pm (EST)
Saturday 9am to 7pm (EST)
Sunday 11am to 7pm (EST)

Retail Store Customer Service & Help Center: 1-800-284-7344
Monday - Friday 8am - 5pm (EST)
Saturday 8am - 12pm (EST)

To contact your local hhgregg store by phone, please see our
Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries
Installation Inquiries
Order Status Requests
Repair Service Questions
Store/Retail Experience
Website Feedback
Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

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hhgregg FREE SHIPPING Close Window
Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.
  1. Applies only to shipments to the continental United States.
  2. Excludes any item which ships by freight carrier.
  3. Excludes any purchase in our retail stores.
  4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
  5. All items shipped require an adult signature.


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hhgregg Online Delivery Policy Close Window

Home Deluxe Delivery $69.99
Delivery Availability
Same Day Delivery
Scheduling Your Online Home Delivery

Home Delivery is handled by a professional delivery team. You can trust the work will be done correctly and we stand behind it.

Delivery Availability
hhgregg's home delivery is limited to zip codes located around our retail locations or distribution centers. To find out if you live within our normal delivery area, go to the Delivery Availability page. If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For information as to cost and what is included see Deluxe Delivery and Do's and Don'ts. As we add locations to our network of stores, our delivery area will expand. If your location is out of our delivery area, check back frequently to see if we have opened a store near you.

Same Day Delivery - Retail Stores
Retail Store - if you purchase any item before 2pm Monday through Saturday, we can deliver your product that very same day. Product must come from the store's stock and you must live within our same-day delivery zone. Ask any employee for information on our same-day delivery area.


Scheduling your online Home Delivery
If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For any questions about your home delivery you may contact us, or call (800) 284-7344. Our Customer Service Professionals are available anytime Monday to Friday, from 8am to 5pm (ET).



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hhgregg RETAIL STORE PICKUP Close Window

Retail Store Pickup (No Shipping or Delivery Charge)
Product Available for Pickup In 72 Hours unless it qualifies for hhgregg's Webstock™ Guarantee


One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges. During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase unless the product qualifies for hhgregg's Webstock™ Guarantee. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.



Webstock™ Guarantee

Just like hhgregg's in-store in-stock guarantee, you'll never need a rain check when purchasing a Webstock™ Guarantee item at hhgregg.com. In the rare event that you purchase one of these items, arrive at the store for pickup and it is not available, hhgregg will sell you the next better model for the same price! The substitute will be a comparable product with similar features and is chosen at the discretion of hhgregg store management. hhgregg reserves the right to limit quantities.

Webstock™ Guarantee Description

Webstock Guaranteehhgregg's Webstock™ Guarantee applies to all items designated with the descriptor logo (as seen to the left). When you purchase one of these items, and your order has been processed and confirmed by email, hhgregg guarantees that the item is available at your selected store location for immediate pickup. When you present your confirmation email at the store for pickup the Webstock™ Guarantee applies. This guarantee applies only to items purchased at hhgregg.com.

We cannot honor the Webstock™ Guarantee unless you make sure to bring

1. Your Drivers License or a Photo ID
2. The credit card used to complete your purchase
3. A printed copy of the online receipt you will receive after your purchase on hhgregg.com hhgregg.com Customer Service Center

For answers to questions and hhgregg.com order support, please call 1-866-WS-gregg. Hours of operation: Monday to Saturday 9 am to 4 pm EST and 11 am to 7 pm Sunday. Our customer service professionals are available to help you complete an order or answer questions regarding an existing order.
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hhgregg IN-STORE PURCHASE ONLY Close Window

In-Store Purchase Only

This item is available for in-store purchase only. If you wish to purchase this item at a H.H. Gregg retail store, you may print the product's detail page and bring it to the store to ensure that you get the item you want.

Use our store locator to find a retail outlet near you.

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hhgregg RETURNS EXCHANGES Close Window

In-Store Purchase Only

We want you to be 100% satisfied with your purchase. We've set some basic guidelines you'll need to keep in mind when making a return or requesting an exchange. Your local hhgregg retail location representative can answer any product-specific question you may have.

Requirements for full refund or exchange:

  • Item must be returned within 14 days of purchase.
  • You must have your original sales receipt.
  • Merchandise must be in its original carton along with all packing materials, accessories, product literature and warranty cards.
  • Merchandise must be in new condition.

If the item is returned within 14 days but the above conditions are not met, a minimum of 10% of the purchase price will be charged as a restocking fee. On all special orders, a 100% non-refundable down payment is required and will not be refunded if the order is cancelled or the item is returned. Cancellation of any services required for operation of a product (digital satellite system service, PCS or cellular phone, etc.), is the sole responsibility of the customer.

Refunds over $100 for cash or check sales will be paid by check within 10 to 14 business days after the item is returned or the order is cancelled. If the original sale was paid for with a credit card, the refund will be credited to the customer's credit card account.

If the purchased product fails while under manufacturer's warranty or an hhgregg Maintenance Agreement, hhgregg's factory-authorized service department will repair your product according to the terms of those agreements.

A Few Exceptions to these Policies

  • Delivery, installation and activation charges will not be refunded.
  • Digital satellite systems (audio or video) may not be returned or exchanged.
  • Activated pagers may not be returned or exchanged.
  • Bedding and Mattresses
  • Ink cartridges, ink tanks and fax cartridges may not be returned or exchanged.
  • Radar detectors may be returned for exchange only.
  • Cellular phones:
    • May not be refunded or exchanged
    • There are no refunds on activation fees
    • If contract is cancelled after more than 15 days, an early termination fee may be charged at the service provider's discretion

Returning or Exchanging Your Purchase

We've made returning your purchase a simple process! There are three ways to return your purchase(s):

Returns or Exchanges to Store:
Avoid additional shipping charges by returning your purchase(s) (along with the original sales receipt) to one of our retail locations. All original product manuals, accessories and literature are required in order avoid restocking fees.

Ship your Return or Exchange:
If your purchase was shipped to you or you're not able to visit our store call us toll-free to obtain a Return Authorization at (866)-WSGREGG (866-974-7344) Monday through Friday, from 8am to 5pm (ET) or Saturday 9am to 6pm (ET). Customers are responsible for any shipping costs incurred in returning or exchanging a product.

Request a Delivery Pick-Up for Returns or Exchanges:
If you are returning an item that was delivered to you please call toll-free at (866) 974-7344 to arrange a pick-up time with our Delivery Department, or contact us. Since your complete satisfaction is our goal, there is no charge for us to pick up your return. Home delivery and set up, hook-up charges and installation fees are not refundable.

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TCP54V10 - Panasonic 54" Class 1080p Plasma HDTV with 4 HDMI™ Inputs (54.1" diagonal size)
Our Price:$2,199.97
SRP: $2,399.99
Save: $200.02
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Panasonic 54" Class 1080p Plasma HDTV with 4 HDMI™ Inputs (54.1" diagonal size)
Model No: TCP54V10
Get great color and movie-like images with this Panasonic 54" Plasma HDTV. Viera's wide color gamut covers 120 percent of the HDTV standard, which approaches the level of colors in cinemas and produces images with extremely rich colors.
This item may be available for pickup or delivery.
Returns & Exchanges
hhgregg User Ratings
4.00/4.00
Based on average of hhgregg customer ratings
Product
Features

Specs
Learn
More
Delivery
Information

Reviews
  • 54" Viera V10 Series Plasma HDTV with 1080p Full-HD Resolution (54.1" diagonal size)
  • Digital Cinema Color - Viera's wide color gamut covers 120 percent of the HDTV color standard. This approaches the level of colors in cinemas and produces images with extremely rich colors
  • THX Certified Display - THX reproduces movie images exactly as the movie's creators intended them. In the early 1980's, Lucasfilm, established the THX Standard to stipulate the audio and video quality criteria for cinema environments. The overall aim was to improve the experience of cinema-goers and faithfully recreate the audio and visual ambience that film makers intended. VIERA meets the high standards set by the THX Certified Display Program
  • Viera Cast™ - Enjoy the Internet contents right on your TV. With Viera Cast™ technology, you can enjoy online content such as videos, photos, weather and stock information through an easy-to-use Web interface that's built into the TV. No extra equipment required
  • 600Hz Sub-field Drive - 600Hz technology lets you view superb full-HD motion and still images with 1,080 lines of resolution. For even greater clarity with motion images, Panasonic uses its own unique image-analysis technology. This technology converts the motion in each scene into data. And each frame is practically displayed for a shorter length of time than in previous systems, to reduce aftereffects
  • Over 2,000,000:1 High Contrast (Native 40,000:1) - New Viera models incorporate an improved panel production process and the new Real Black Drive system. A pre-discharge control system, the Real Black Drive system combines with NeoPDP technology to achieve next-generation black reproduction. When you're watching movies, Viera renders images just the way the director intended, even in scenes where it's difficult to achieve a proper balance of light and dark
  • 24p Cinematic Playback - Viera recreates the unique atmosphere of movie images. Enjoy cinema quality in your own home. The images that are recorded onto movie film at 24 frames per second (fps) are reproduced at four times that speed by 24p Cinematic Playback. This achieves film like reproduction than 2:3 pull down method
  • Wide Color Viewing Angle - View breathtaking images with rich, vivid colors from anywhere in the room. Because plasma TVs are self-illuminating, images look beautiful from any angle. Black areas do not fade, and colors look virtually the same no matter where you sit
  • AR Filter - This advanced filter keeps images sharp, with minimal glare. While dramatically reducing reflections from external light, it helps to produce clear images. This filter creates pure, crisp images in a wide range of colors
  • BBE ViVA HD3D Sound - BBE ViVA is new High Definition 3D Sound technology which integrates a 3Denhancement effect with BBE High Definition Sound. ViVA creates an authentic and exciting 3D sound effect from stereo speakers while preserving the clarity, definition, presence and texture for which BBE High Definition Sound is noted. BBE ViVA is now being offered to BBE licensees in the consumer electronics industry
  • Viera Image Viewer - It's easy to view full-HD images with the SD card slot. Watch and show your photos and motion images right after you take them. Simply insert an SD card into Viera to display photos and full-HD videos on the large screen
  • Viera Link allows interconnected operation of various AV devices using only the Viera remote control, by simply connecting the devices to each other by an HDMI cable
  • Viera Tools - With the new VIERA Tools user interface, simply press a button on the remote control and icons such as the photos or movies from the menu screen. Now you can just select the one you want. This kind of easy operation means you have more fun and less hassle
  • Game Mode - In Game mode, quicker image response increases the enjoyment of video games when a game console is connected to the TV. What's more VIERA produces the dark images in video games more clearly. This mode works anti-image retention (wobbling) too
  • Energy Star® qualified model
Delivery
Pickup


Delivery:
Home Deluxe Delivery $69.99

Home Delivery is handled by a professional delivery team. Your purchase will be delivered quickly and with care. hhgregg stands behind it.

Delivery Availability
hhgregg's home delivery is limited to zip codes located around our retail locations or distribution centers. To find out if you live within our normal delivery area, go to the Delivery Availability page. If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For information as to cost and what is included see Deluxe Delivery and Do's and Don'ts. As we add locations to our network of stores, our delivery area will expand. If your location is out of our delivery area, check back frequently to see if we have opened a store near you.
Same Day Delivery - Retail Stores
Retail Store - if you purchase any item before 2pm Monday through Saturday, we can deliver your product that very same day. Product must come from the store's stock and you must live within our same-day delivery zone. Ask any employee for information on our same-day delivery area.
Scheduling your online Home Delivery
If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For any questions about your home delivery you may contact us, or call (800) 284-7344. Our Customer Service Professionals are available anytime Monday to Friday, from 8am to 5pm (ET)..
Pickup:
Retail Store Pickup (No Shipping or Delivery Charge) Product Available for Pickup In 72 Hours

One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.

hhgregg Customer Reviews and Ratings

Overall rating: 4.00/4.00
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hhgregg customer score card

4 3
3 0
2 0
1 0
0 0
4 being the best score

Great TV for a great price!

By Vlad From Orlando, FL 10/13/2009

I am very happy with the choice I made when I got this model. For a long time I was trying to decide what to get - Plasma or LCD. Plasmas in the past have been energy huggers, but this V10 got an Energy Star rating which is a big plus for me when I had to decide between this Plasma and LCD. Tech specs are much better then any LCD, however if your living room or where ever you putting it has a lot of light you might have to consider LCD or find a darker place in the room. It's a 54", but it looks even bigger due to extra black frame around the screen (which is about 2.5 inches on each side). It has youtube capability and many other handy things, but you have to use Ethernet cable for hookup. All in all it's a great TV for a great price. Again, I am very happy with my choice.

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Great TV For The Money!

By timn615 From Goodlettsville, Tennessee 9/24/2009

I bought this tv a few weeks ago. I was looking at buying a Samsung especially the B650 and B860 series but for the money it was hard to pass the new Panasonic V10 series up! I am glad my salesman recommended this tv. I enjoyed doing business at the Rivergate, Tennessee store!

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TCP54V10

By chris From Lakeland FL 9/17/2009

Great TV. 96hz for 24p input looks much smoother and doesn't display a noticeable flicker like previous 48hz. The TV looks outstanding and completes our living room. Don't hesitate to buy it, it's a great set.

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